Carer's, now your income is protected too

We've built income protection into our Personal Care Assistant Insurance for the very first time. If illness or injury stops you working, you'll still have an income behind you.

Our Customers Love Us!
TrustpilotTrustpilot five stars
21,941 Reviews
Existing Customer?

Need to manage your policy, add a new one or make changes?

Use our customer portal.

Have a Question?

Get in contact with on of our UK based customer service advisors.

Customer service is our priority.

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Kitchen Appliance

Get protected from just £8 per month

Our domestic appliance insurance covers mechanical and electrical breakdown, accidental damage, and includes call-out, labour, and parts.

Kitchen Appliance

Why Mark Bates Ltd

Mark Bates Ltd is built on a commitment to exceptional customer service, a supportive people-first culture, and a drive to offer innovative, customer-focused insurance products that stand out from the rest.

Customer Excellence

We put our customers at the heart of everything we do. With a 5-star Trustpilot rating, we’re committed to delivering on our promises and building long-term loyalty through service that exceeds expectations.

People-First Culture

We foster a supportive and positive working environment where every individual is valued. By recognising strengths, understanding challenges, and investing in training and development, we help our team thrive.

Be Different

We believe insurance should work better. That’s why we design innovative, accessible products with real value—always with the customer’s best interests in mind.

Struggling to get a GP appointment?

Including:

24/7 telephone helpline

An online face-to-face consultation service

Electronic private prescription services

Access to a medical information database

Jennifer Betteridge
No problems at all very easy to arrange and all done at the same time as purchasing the item.
Sep 9, 2026
Brenda
Helpful staff speaking in plain English and not gobbledegoop. Very reasonable cost as well.
Sep 8, 2026
Linda connor
I was sent a text straight away before I got my policy which I thought was very good soon after I got all my documents very good service hope it’s the same if I ever have to claim although I’m sure it will be
Sep 8, 2026
Julie wilkinson
Lovey new tattoo
Sep 8, 2026
customer
When I can't get home you're there to help with people that are so friendly and so glad to go the extra mile to make sure I'm safe like having a second family, I've been with you a long time and I hope a lot longer thanks for being there, thanks for everything.
Sep 8, 2026
mrs wilcox
straight forward no probs brill
Sep 8, 2026
CHRISTINE
Very efficient and professional my experience with company has always been excellent service with no hassle.
Sep 8, 2026
Sheree Sanger
Good company great communication always
Sep 8, 2026
Karan
Easy to sort out our Insurance.
Sep 8, 2026
Anne
They remind you when premium is due. Staff very polite. Very effective organisation in my opinion. Price has stayed same for a few years. Which is excellent.
Sep 8, 2026
Sheila+Cogman
Your insurance for my mobility scooter is very clear and comprehensive. It's easy to understand, keep up the good work.
Sep 8, 2026
Steven Smith
Excellent communication and help with setting up, great price and great service
Sep 8, 2026
Mrs Pat Brennan
Very professional and knowledgeable did not pressure us very friendly and helpful chap would highly recommend him to anyone
Sep 8, 2026
Mr Barry Ridley
User friendly, smooth online process.
Sep 8, 2026
MSDIANAFOXCROFT
Service the Staff and the Price
Sep 8, 2026
Robert Orr
Easy to work with.
Sep 8, 2026
Julie
Had trouble with my bank which made my payment late one email to you got everything sorted out very quickly
Sep 8, 2026
ZAINAB NIGOUMI
Easy to renew. Good value. Reassuring.
Sep 8, 2026
Mrs Sandra Freeman
Mark very helpful and reassuring , well mannered.
Sep 8, 2026
Gail Louw
I was switching from different insurer. My questions were dealt with by a knowledgeable and likeable person on the phone.
Sep 8, 2026